FAQ

Our standard delivery lead-time, 1/2 weeks for sample order, and 3/4 weeks for bulk order.

The warranty period is valid for three (3) years and five (5) from the date of the original purchase from us and is valid provided the product is only used in accordance with the product’s user manuals and technical specifications.

Yes, we can ship orders internationally as request. We accept EXW, FOB, CIF, etc. You could choose one of the most convenient and cost effective one for you.

Technical specifications and mounting instructions are included and downloadable from each product page on the website, or please contact our sales for assistance.

If any products get your interest, please send feedback to our email or chat on trade manager. We usually quote within 12 hours after get your inquiry. If you are having a very urgent project that needs our quick response, please call us or tell us in your email so that we will regard your inquiry a priority.

After price confirmation, you can require samples to check our quality.

If you need samples, we will charge the sample cost. But the sample cost can be refunded after order confirmation if the quantity can exceed our MOQ.

Yes, we do provide OEM and ODM services thanks to a professional team with rich experience in lighting industry. Just share your ideas with us, and we will carry out into perfect lighting solutions. And at present, we are doing ODM business with some famous European brands which assisted them won their market.